Returns
Returns & reaction policy
No forms, no hassle. Message us or tell us from your account.
Unopened items
Within 7 days of delivery, seal intact — full refund. Delivery charge is not refundable.
Skin reaction
Send a photo within 7 days of first use — we exchange it for another product. It is not your fault, it is your skin type; no questions asked.
Wrong or damaged item
Send a photo on WhatsApp as soon as it arrives — solved within 24 hours.
How to tell us
- WhatsApp or phone
- Account → Orders → "Report a problem"
Refunds reach bKash/Nagad in 3–5 working days.